Last Updated: August 20, 2026 (Previous Version)
Version: 2026.1
These Service Terms for inReach Personal Service Plans (these "Service Terms") supplement the Terms and Conditions for Garmin Subscription Services (the "Subscription Terms"). Capitalized terms not defined in these Service Terms have the meanings given to them in the Subscription Terms. In the event of a conflict between these Service Terms and the Subscription Terms, these Service Terms will prevail.
These Service Terms apply to personal use of Garmin's inReach communications services and related software, features, functions and user interfaces ("inReach Services"). They apply if you are a consumer (as defined in the Subscription Terms). Commercial use of the inReach Services is governed by Garmin's Service Terms for inReach Professional Service Plans, available here: Service Terms for inReach Professional Service Plans. inReach Services may be used only with inReach-enabled Garmin hardware devices and smartphone applications (collectively, "inReach Products").
Garmin may modify these Service Terms at any time by updating this posting and notifying you of such modifications via email to the address associated with your account. IF YOU DO NOT AGREE TO CHANGES IN THESE SERVICE TERMS, THEN YOU MUST CANCEL YOUR ACCOUNT BY FOLLOWING THE CANCELLATION PROCEDURE DESCRIBED IN SECTION 2 OF THE SUBSCRIPTION TERMS WITHIN 30 DAYS OF YOUR RECEIPT OF GARMIN'S NOTICE OF CHANGES AND CEASE ALL USE OF THE INREACH SERVICES. YOUR CONTINUED USE OF THE INREACH SERVICES AFTER A MODIFICATION SHALL BE DEEMED YOUR AGREEMENT TO THE MODIFICATION.
NOTHING IN THESE SERVICE TERMS IS INTENDED TO REDUCE YOUR MANDATORY CONSUMER RIGHTS UNDER THE LAWS OF YOUR LOCAL JURISDICTION (YOUR "MANDATORY CONSUMER RIGHTS"). IF THERE IS A CONFLICT BETWEEN YOUR MANDATORY CONSUMER RIGHTS AND THESE SERVICE TERMS, YOUR MANDATORY CONSUMER RIGHTS UNDER THE LAWS OF YOUR LOCAL JURISDICTION WILL PREVAIL. WE SET OUT CERTAIN MANDATORY CONSUMER RIGHTS AND THE LOCAL JURISDICTION TO WHICH THEY APPLY IN THESE SERVICE TERMS.
1. inReach Personal Service Plans.
1.1. Service Plan Required. Except as expressly stated for certain inReach Products, you must subscribe to an active inReach service plan (a "Service Plan") to utilize the inReach Services, including SOS emergency message monitoring and coordination services provided by Garmin Response™ ("Garmin Response Services"), with your inReach Product. Each inReach Product requires its own Service Plan.
1.2. Plan Upgrade or Downgrade. You may upgrade a Service Plan for any inReach Product to a more inclusive Service Plan at any time. Any change to a more inclusive Service Plan will take effect immediately, and you will be charged on a prorated basis for any applicable price difference. Messaging, tracking points, and other features that include a specified allotment for each billing period may also be prorated. Any change to a less inclusive Service Plan will take effect at the end of the applicable billing period.
1.3. Personal Use. Your inReach Product and its associated communication features and Garmin Response Services are not authorized to be used in a commercial or business environment under the terms of these Service Terms. If you wish to use your inReach Product and its associated communication and Garmin Response Services in a commercial or business environment, you must sign up for a Professional Service Plan and agree to the Service Terms for inReach Professional Service Plans.
1.4. Data Transmission/No Credits. Garmin will exercise a commercially reasonable level of care but makes no representation as to the success of any data transmission. Regardless of whether a data transmission is successful, no refunds or credits will be given. In addition to limitations resulting from incorrect use (e.g., next to or under an obstruction), communications systems have inherent characteristics that can create dropped data transmissions. Dropped data transmissions, regardless of type, will not be credited regardless of cause. Garmin shall not be liable for any damages that may result from such dropped data transmission.
If you are resident in the EEA, UK, Switzerland, Australia, New Zealand or Mexico only: Our ability to limit our obligations and our liability to you in this Section 1.4 is subject to your Mandatory Consumer Rights described at the end of these Service Terms.
1.5. Misuse. You agree that you will not use the inReach Services or any inReach Product:
1.6. Communication Features. inReach Services support a variety of communication features that vary by device and/or plan and may require the use of a compatible mobile application. These features may include, but are not limited to, text, photo and voice messaging, as well as voice calling. You are solely responsible for any data or content that you send, including any consequences of such content. Allocated messages must be used by the end of each billing period and do not roll over to the billing period.
1.7. Message Content. You acknowledge that inReach messages may include your location information. Garmin may also disclose such personal data or message content as may be in the possession of Garmin to third-party service providers and/or competent legal authority in connection with your use of the Garmin Response Services associated with your Service Plan in order to assist in the effectuation of a rescue, or (if you reside in New Zealand, where necessary to prevent or lessen a serious threat (as defined in the Privacy Act 1993) to public health or public safety, or to the life or health of the individual concerned or another individual), or in relation to a request made in accordance with applicable law, or as otherwise required or permitted by applicable laws. To provide the inReach Services, Garmin may be required to transmit or distribute your message content over various public networks and in various media. Garmin may also be required to make changes to your message content if so required by the technical requirements of connecting networks, devices, services or media. See Section 3.1 for more information.
1.8. Tracking Features. Tracking features are only your personal, recreational, non-commercial use. Tracking features are not intended for and may not be used for tracking of enterprise assets and/or personnel or any person other than you. Unauthorized commercial use may result in cancellation of your subscription.
1.9. Transmission Speeds. For Service Plans that include unlimited satellite texting or tracking, satellite data transmission speeds may be reduced for the remainder of any billing period in which your message transmission volume exceeds 1000 text messages (or the approximate equivalent amount of data). We will provide notice of such changes where required by your Mandatory Consumer Rights. SOS message transmission speed will not be impacted by reduced data transmission speeds.
1.10. No Modifications. You agree that you will not attempt to unlock, modify, or reverse engineer your inReach Product in order to modify it or render it capable of performing functions outside the approved Third-Party Network(s) (described in Section 2.4 of these Service Terms), for the purpose of re-selling the inReach Product and/or inReach Services to a third-party, or for any other purpose that is not permitted by these Service Terms or applicable law.
If you are resident in the EEA, UK, Switzerland, Australia, New Zealand or Mexico only: Our ability to limit our obligations and our liability to you in this Section 1.10 is subject to your Mandatory Consumer Rights described at the end of these Service Terms.
2. Use of Your inReach Product.
2.1. Familiarization with your inReach Product. You understand and agree that it is your responsibility to familiarize yourself with the operation of your inReach Product, including reading your owner's manual, available at support.garmin.com. You agree that you will use the inReach Product only in accordance with those instructions. It is also highly recommended that you practice properly using your inReach Product.
2.2. Synchronization of Data. It is your sole responsibility to ensure that you have followed the synchronization process for your specific inReach Product outlined on support.garmin.com to sync any updates and/or changes to your inReach registration data, contact information, designated contacts, supported inReach Service Plan options and pre-programmed messages from your account to your inReach Product.
2.3. Coverage. You may use your inReach Product anywhere there is coverage, subject to any applicable restrictions on your use due to export laws, local laws, licensing requirements and regulations. You are responsible for ensuring compliance with any such requirements and regulations. Coverage areas may vary for some inReach Products and inReach Services. Visit the FAQ for coverage details.
Some jurisdictions regulate or prohibit the use of satellite communication devices. It is the responsibility of the user to know and follow all applicable laws in the jurisdictions where the inReach Product is intended to be used. Visit the FAQ for more information.
2.4. Limitations. inReach Services may become limited or temporarily unavailable without notice from time to time. Garmin does not own or control the service providers that operate the links between the satellite ground stations, including satellite antennas and supporting equipment, and the satellites, nor does Garmin own or control the Iridium Satellite Constellation and/or other satellite systems through which satellite-based communication services function, including ground stations, satellite antennas and supporting equipment, and the satellites (the "Satellite Systems"). Garmin also does not own or control the service providers that operate the LTE networks through which the LTE-based services for compatible inReach Products function (the "LTE Networks" and, together with the Satellite Systems, collectively, the "Third-Party Networks"), and Garmin is not responsible for any service interruptions that are associated with the Third-Party Networks. Garmin does not own or control the cell phone and/or email service providers who receive the messages generated from inReach Products, and Garmin is not responsible for any failure or delay by the email and cell phone providers related to these messages.
Satellite service is wireless and requires a clear line of sight toward the satellite; therefore, the inReach Services that utilize the Satellite Systems are inherently subject to transmission and reception limitations caused by: (i) your location, including conditions that obstruct the line of sight between you and the Satellite Systems; (ii) the condition of the Satellite Systems and ground stations; (iii) the condition of your inReach Product; and (iv) weather conditions, atmospheric conditions, magnetic interference, environmental, and other conditions beyond Garmin's control.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GARMIN GIVES NO WARRANTY OR GUARANTEE IN RELATION TO THE AVAILABILITY, SUITABILITY OR ACCURACY OF THE INREACH SUBSCRIPTION SERVICES OR IN RELATION TO AVAILABILITY, SUITABILITY OR MAINTENANCE OF THE THIRD-PARTY NETWORKS USED BY THE INREACH PRODUCTS TO TRANSMIT DATA TRANSMISSIONS, INCLUDING SOS MESSAGES.
IF YOU ARE RESIDENT IN THE EEA, UK, SWITZERLAND, AUSTRALIA, NEW ZEALAND OR MEXICO ONLY: OUR ABILITY TO LIMIT OUR OBLIGATIONS AND OUR LIABILITY TO YOU IN THIS SECTION 2.4 IS SUBJECT TO YOUR MANDATORY CONSUMER RIGHTS AS SET OUT AT THE END OF THESE SERVICE TERMS.
2.5. Commercial Items/US Government Restricted Rights. The inReach Products and any associated software and/or documentation have been developed entirely with private funds. The use of inReach Products and any associated software and related documentation by any entity of the United States Government is restricted by the terms of these Service Terms. The inReach Products and any associated software and related documentation are "Commercial Items," as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as specified under 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users only as Commercial Items and with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.
3. Garmin Response Services.
3.1. Garmin Response. Garmin intends that Garmin Response Services will be available at all times in all locations where your inReach Product works; however, it is possible that at some times and in some locations, Garmin will not receive your SOS message or that your SOS message will be delayed. The applicable emergency responder(s) contacted by Garmin Response determine when, how, and even if, to conduct a search and rescue in accordance with their standard policies and procedures, subject to such constraints as operational limitations, available resources, technical feasibility, meteorological conditions, medical and/or safety concerns whether for you or the emergency responder(s). In no event do these Service Terms create a duty to rescue. Garmin reserves the right to disclose personal and location data to its third-party service providers, and/or to competent legal authority, as described in Garmin's inReach Privacy Policy. Garmin also reserves the right to remotely activate SOS features when notified by competent legal authority that a distress situation exists for the user. The basis on which we may access and use any personal data described above is set out in Garmin's inReach Privacy Policy.
3.2. SOS Monitoring. Upon receipt of an SOS message, Garmin personnel will: (i) attempt to contact, if available, the primary and/or secondary contacts identified by you in your registration data to attempt to validate the SOS message; (ii) identify appropriate emergency responder(s) according to available location coordinates; (iii) attempt to contact the appropriate emergency responder(s) and inform them of the relevant facts in Garmin's possession (including your registration data information and/or location coordinates); (iv) if you are traveling outside of your home territory, and it is consistent with Garmin Response procedures, attempt to contact the embassy of your government consistent with your registration data, either in the location identified by your location coordinates or your government's Washington, D.C. based embassy, and provide embassy staff with relevant facts in Garmin's possession; and, (v) provide updates of location coordinates as available to the identified emergency responder(s). Upon contacting the emergency responder(s) and/or, as appropriate, the applicable embassy and informing them of all relevant facts, Garmin is released from all further responsibility and/or obligation to take any further action whatsoever. Should Garmin have reasonable cause to believe that an emergency condition does not exist, Garmin reserves the right to solely attempt to contact, if available, the primary and/or secondary contacts identified by you. The basis on which we may access and use any personal data described above is set out in Garmin's inReach Privacy Policy.
3.3. SOS Costs. You are solely responsible for any charges that may be assessed by emergency responders for either false SOS messages and/or in relation to search and rescue activities resulting from the transmission of a SOS message from your inReach Product.
3.4. IF YOU ARE RESIDENT IN THE EEA, UK, SWITZERLAND, AUSTRALIA, NEW ZEALAND OR MEXICO ONLY: OUR ABILITY TO LIMIT OUR OBLIGATIONS AND OUR LIABILITY TO YOU IN THIS SECTION 3 IS SUBJECT TO YOUR MANDATORY CONSUMER RIGHTS AS SET OUT AT THE END OF THESE SERVICE TERMS.
4. Additional Disclaimers; Limitations of Liability.
4.1. DISCLAIMER OF WARRANTY AND LIABILITY FOR THE INREACH SERVICES AND SOFTWARE. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE INREACH SERVICES AND ANY ASSOCIATED SOFTWARE IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE INREACH SERVICES AND ANY ASSOCIATED SOFTWARE ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND ALL OTHER WARRANTIES, REPRESENTATIONS, GUARANTEES AND CONDITIONS (EXPRESS OR IMPLIED) INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES, GUARANTEES OR CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, THAT THE INREACH SERVICES AND/OR ANY ASSOCIATED SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION WILL BE WITHOUT INTERRUPTION OR ERROR-FREE, OF SATISFACTORY QUALITY, OF QUIET ENJOYMENT, THAT ANY DEFECTS WILL BE CORRECTED, OF NON- INFRINGEMENT OF THIRD- PARTY RIGHTS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE, ARE HEREBY EXPRESSLY EXCLUDED FROM THESE SERVICE TERMS TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GARMIN GIVES NO WARRANTY OR GUARANTEE IN RELATION TO THE AVAILABILITY, SUITABILITY OR ACCURACY OF THE INREACH SERVICES, ANY ASSOCIATED SOFTWARE, OR IN RELATION TO AVAILABILITY, SUITABILITY OR MAINTENANCE OF THE THIRD-PARTY NETWORKS USED BY THE INREACH PRODUCTS TO TRANSMIT DATA TRANSMISSIONS, INCLUDING SOS MESSAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GARMIN MAKES NO WARRANTIES OR GUARANTEES RESPECTING ANY HARM THAT MAY BE CAUSED BY TRANSMISSION OF A COMPUTER VIRUS, HACKING BY A THIRD-PARTY, WORM, TIME BOMB, LOGIC BOMB, OR OTHER SUCH COMPUTER PROGRAM. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ANY DISTRIBUTOR, RESELLER OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR INREACH PRODUCT, OTHER DEVICE, OR LOSS OF DATA THAT RESULTS FROM SUCH USE. INREACH PRODUCTS, INREACH SERVICES AND SOFTWARE ARE NOT INTENDED FOR USE IN THE OPERATION OF NUCLEAR FACILITIES, LIFE SUPPORT SYSTEMS, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL SYSTEMS, OR ANY OTHER ACTIVITIES IN WHICH FAILURE COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE.
ALL WEATHER FORECASTING ON THE INREACH PRODUCTS IS PROVIDED BY A THIRD-PARTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GARMIN DOES NOT GUARANTEE THAT THE INFORMATION DISPLAYED ON THE INREACH PRODUCTS IS 100% ACCURATE AND DOES NOT MAKE ANY REPRESENTATIONS, GUARANTEES OR WARRANTEES REGARDING THE CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, OR RELIABILITY OF SUCH INFORMATION. YOU ACKNOWLEDGE THAT ALL DECISIONS MADE USING WEATHER INFORMATION ON THE INREACH PRODUCT WILL BE YOUR SOLE RESPONSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GARMIN EXPRESSLY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY FOR ANY ADVERSE CONSEQUENCES OR DAMAGES, INCLUDING WITHOUT LIMITATION PERSONAL INJURY AND/OR DEATH, RESULTING FROM YOUR USE OF THE WEATHER INFORMATION ON THE INREACH PRODUCT OR YOUR RELIANCE THEREON.
4.2. LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY LAW, GARMIN AND ITS AFFILIATES, SERVICE PROVIDERS, AND THEIR RESPECTIVE EMPLOYEES, DIRECTORS, OFFICERS, AGENTS AND SUPPLIERS HEREBY EXPRESSLY EXCLUDE LIABILITY FOR ANY DAMAGES OR CLAIMS, INCLUDING INJURY OR DEATH, AND ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, RELIANCE, EXEMPLARY OR PUNITIVE LOSS, DAMAGE, COSTS OR EXPENSES (INCLUDING LOSS OF INCOME, MEDICAL AND OTHER EXPENSES, LOSS OF GUIDANCE, CARE AND COMPANIONSHIP), LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF OPPORTUNITY OR LOSS OF ANTICIPATED SAVINGS WHICH MAY ARISE OUT OF OR IN CONNECTION WITH THE PROVISION OF THE INREACH SERVICES (INCLUDING ANY DELAY IN PROVIDING OR FAILURE TO PROVIDE THE INREACH SERVICES) OR THE USE OF THE INREACH SERVICES BY YOU OR BY ANOTHER PERSON, WHETHER OR NOT AUTHORIZED BY YOU TO UTILIZE THE INREACH SERVICES. GARMIN AND ITS SERVICE PROVIDERS, AND THEIR RESPECTIVE EMPLOYEES, DIRECTORS, OFFICERS, AGENTS AND SUPPLIERS EXCLUDE ALL LIABILITY, WHETHER RESULTING FROM CONTRACT, TORT (INCLUDING LIABILITY FOR NEGLIGENCE OR BREACH OF STATUTORY DUTY) OR OTHERWISE IN RESPECT OF ANY LOSS, DAMAGE, COSTS, EXPENSES OR OTHER CLAIMS RESULTING FROM THE ACTS OR OMISSIONS OF SUCH PARTIES, FOR ANY FAULTS, FAILURES OR INADEQUACIES OF THE THIRD-PARTY NETWORKS OR THE INREACH SERVICES (INCLUDING WITHOUT LIMITATION THE GARMIN RESPONSE SERVICES), INCLUDING ANY FAILURE OR DELAY IN THE PROVISION OF INREACH SERVICES CAUSED BY:
A. MATTERS OUTSIDE OF GARMIN'S OR ITS SERVICE PROVIDERS' REASONABLE CONTROL, WHICH SHALL INCLUDE, BUT ARE NOT LIMITED TO, OUTBREAK OF HOSTILITIES, RIOT, CIVIL DISTURBANCE, ACTS OF TERRORISM, EPIDEMIC OR PANDEMIC, FIRE, EXPLOSION, FLOOD, SNOW, FOG OR OTHER INCLEMENT WEATHER CONDITIONS, FAILURE OF TELECOMMUNICATIONS SYSTEMS OR THIRD-PARTY NETWORKS, ELECTRICAL POWER FAILURES OR FLUCTUATIONS, SURGES IN THE ELECTRICAL MAINS OR CURRENTS, DAMAGE CAUSED BY ELECTROMAGNETIC INTERFERENCE, THEFT, MALICIOUS DAMAGE, STRIKE, LOCK OUT OR INDUSTRIAL ACTION OF ANY KIND; OR
B. FAILURE, DELAY OR INACCURACY OF THE GPS OR OTHER GNSS SATELLITES IN PROVIDING LOCATION COORDINATES; OR
C. FAILURE, DELAY OR INACCURACY OF THE INREACH PRODUCT TO PROCESS AND/OR TRANSMIT DATA TRANSMISSIONS, INCLUDING SOS MESSAGES, AND/OR LOCATION COORDINATES, TO THE THIRD-PARTY NETWORKS; OR
D. FAILURE OF OR DELAY IN THE THIRD-PARTY NETWORKS TO PROCESS DATA TRANSMISSIONS, INCLUDING BUT NOT LIMITED TO SOS MESSAGES, LOCATION COORDINATES AND MESSAGES, OR TO TRANSMIT TO THE IDENTIFIED POINTS OF CONTACT AS APPROPRIATE; OR
E. FAILURE OF OR DELAY BY YOUR EMAIL OR CELLPHONE PROVIDER TO TRANSMIT THE MESSAGE TO YOU, OR FAILURE OF OR DELAY BY GARMIN IN RESPONDING TO SOS MESSAGES; OR
F. FAILURE OF OR DELAY IN YOUR INREACH PRODUCT TO TRANSMIT OR RECEIVE ANY MESSAGES; OR
G. FAILURE OF OR DELAY BY GARMIN'S SERVICE PROVIDERS TO PERFORM THE APPLICABLE SERVICE FOR WHICH EACH IS CONTRACTED; OR
H. FAILURE TO OBTAIN A CLEAR LINE OF SIGHT TOWARD THE SATELLITE SYSTEMS; OR
I. FAILURE TO PROPERLY INSTALL SOFTWARE OR CONFIGURE THE INREACH PRODUCTS; OR
J. FAILURE OF GARMIN AND ITS SERVICE PROVIDERS TO PROVIDE THE INREACH SERVICES, INCLUDING GARMIN RESPONSE SERVICES, DUE TO THE INREACH SERVICES HAVING BEEN CANCELED OR TERMINATED PURSUANT TO THESE SERVICE TERMS (INCLUDING THE SUBSCRIPTION TERMS); OR
K. NON-COMPATIBILITY OF INREACH PRODUCTS WITH SMARTPHONE OPERATING SYSTEMS AND THIRD-PARTY SOFTWARE; OR
L. FAILURE OR INADEQUACY OF POWER SUPPLY FOR INREACH PRODUCTS AND/OR ASSOCIATED PRODUCTS.
IN NO EVENT SHALL THE TOTAL, MAXIMUM, AGGREGATE LIABILITY OF GARMIN AND ITS SERVICE PROVIDERS, AND THEIR RESPECTIVE EMPLOYEES, DIRECTORS, OFFICERS, AGENTS AND SUPPLIERS, FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE SERVICE TERMS EXCEED THE AMOUNT OF THE SERVICE FEES PAID BY YOU TO GARMIN.
THE LIMITATIONS OF LIABILITY IN THIS SECTION 4.2 SHALL APPLY TO ALL CLAIMS, DAMAGES, LOSSES, COSTS AND EXPENSES HOWSOEVER CAUSED AND WHETHER FOR BREACH OF CONTRACT, IN TORT, BY WAY OF NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF GARMIN IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF SUCH DAMAGES WERE REASONABLY FORESEEABLE; PROVIDED, HOWEVER, THAT THE LIMITATIONS OF LIABILITY IN THIS SECTION 4.2 SHALL NOT APPLY TO INTENTIONAL OR RECKLESS ACTS OR GROSS NEGLIGENCE ON THE PART OF GARMIN.
IF YOU ARE RESIDENT IN THE EEA, UK, SWITZERLAND, AUSTRALIA, NEW ZEALAND OR MEXICO ONLY: THE LIMITATIONS SET FORTH IN SECTION 4 AND CERTAIN OTHER SECTIONS (AS MARKED BELOW) OF THESE SERVICE TERMS ARE SUBJECT TO THE FOLLOWING MODIFICATIONS:
If you reside in Australia:
A. Sections 1.4, 1.10, 2.4, 3 and 4 of these Service Terms do not apply so as to limit Garmin's obligation to comply with applicable consumer guarantees under the Australian Consumer Law, as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
B. Subject to C. below, the liability of Garmin for any liability, loss, cost or damage, however caused (including by the negligence of Garmin), suffered or incurred by you because of a failure by Garmin to comply with a consumer guarantee when providing the inReach Services is limited to, Garmin (at its election) either (1) resupplying that inReach Service, or (2) paying the cost of having the inReach Services supplied again.
C. The preceding limitations in B. do not apply if it is not fair or reasonable for Garmin to rely on it for the purposes of section 64A of the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
D. Garmin's Complaint Handling Policy and various other policies and forms prepared for Australian consumers under the Australia Telecommunications Consumer Protections Code C628:2019 can be found here.
If you reside in New Zealand:
A. Sections 1.4, 1.10, 2.4, 3 and 4 of these Service Terms do not apply so as to limit Garmin's obligation to comply with applicable consumer guarantees under the Consumer Guarantees Act 1993.
B. Where a consumer has a right of redress against Garmin in respect of a failure of Garmin to comply with a consumer guarantee when providing the inReach Services or inReach Products, the consumer will have the remedies set out in the Consumer Guarantees Act 1993.
If you reside in the EEA, UK, or Switzerland:
A. Sections 1.4, 1.10, 2.4, 3 and 4 of these Service Terms do not apply so as to limit or exclude Garmin's obligations under applicable consumer protection laws.
Garmin will provide the inReach Services with the reasonable care and skill generally shown by a competent supplier of such services. Accordingly, Garmin does not promise that (1) your use of the inReach Services will be uninterrupted or error-free due to technical and operational reasons, including but not limited to the possible interruptions caused by or to the Third-Party Networks, and certain other aspects of the inReach Services which are outside the control of Garmin, as set out in Section 2.4 above. Garmin may carry out upgrades and maintenance works and may suspend or materially reduce the inReach Services for reasonable periods of time for technical or operational reasons and will, to the extent reasonably practicable, notify you of this; or (2) the inReach Services or related software will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusion as these may be outside Garmin's reasonable control and the reasonable control of Garmin's suppliers, even when Garmin and the suppliers have used reasonable care and skill. You shall be responsible for backing up your own system. If anything does go wrong Garmin will try to fix it quickly and where possible Garmin will attempt to re-perform affected services. If we cannot do so, in some cases you may be entitled to a full or partial refund in respect of the affected services. If the inReach Services are suspended, materially reduced or otherwise do not meet the standard described above for an unreasonable period of time you may be able to cancel your contract – please see the cancellation provisions in the Subscription Terms.
B. Except as set out in D. below, or in the event that you are exercising any applicable consumer right to refund or compensation which cannot be limited or excluded, in no case shall Garmin, its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any loss or damage caused by Garmin, its employees or agents where:
1. this is due to your own fault (for example by your failing to follow the operating instructions we have provided or to have in place the minimum system requirements advised by us);
2. it is caused by a third party unconnected with Garmin or any other event which is outside Garmin's or Garmin's suppliers' reasonable control even when Garmin and the suppliers have used reasonable care and skill;
3. there is no breach of a legal duty of care owed to you by Garmin or by any of its employees or agents;
4. it is not a reasonably foreseeable result of any such breach;
5. any increase in loss or damage results from breach by you of any term of these Service Terms or the Subscription Terms;
6. it results from a decision by Garmin to remove or refuse to process any information or content, to warn you, to suspend or terminate your access to the inReach Services, or to take any other action during the investigation of a suspected violation or as a result of Garmin's conclusion that a violation of these Service Terms has occurred; or
7. it relates to any loss of profit, loss of business, business interruption, loss of business opportunity or your use for commercial, business or resale purposes, or (unless Garmin or its employees or agents are negligent) any loss of data or corruption of data in connection with your use of the inReach Services.
C. Garmin shall use reasonable care and skill to protect information submitted by you in connection with the inReach Services, including from fraudulent use.
D. Nothing in these Service Terms or the Subscription Terms removes or limits Garmin's liability for fraud, gross negligence, willful misconduct, or for death or personal injury.
E. If you breach these Service Terms or the Subscription Terms, you may be held liable to Garmin, its directors, officers, employees, affiliates, agents, contractors, and licensors for any claim arising out of your breach. You may also be liable for any action taken by Garmin as part of its investigation of a suspected violation of these Service Terms or the Subscription Terms, or as a result of its findings or decision that a violation of these Service Terms or the Subscription Terms has occurred.
If you reside in Mexico:
A. This section includes supplemental terms for Mexico (hereinafter, the "Mexico Supplemental Terms") that apply exclusively to consumers residing in the United Mexican States and supplement the Service Terms for inReach Personal Service Plans (the "Subscription Terms"). In the event of a conflict between the Subscription Terms and these Mexico Supplemental Terms, the latter shall prevail for consumers residing in Mexico. These Mexico Supplemental Terms are issued in compliance with the Federal Telecommunications and Broadcasting Law ("LMTR"), the Federal Consumer Protection Law ("LFPC"), the Official Mexican Standard NOM-184-SCFI-2018 ("NOM-184"), and other applicable provisions. In the event of a conflict with other languages, the Spanish version shall prevail.
1. Provider Identification. The provider of inReach services in Mexico is Garmin Navigation México, S. de R.L. de C.V. ("Garmin Mexico"), with domicile at Boulevard Manuel Ávila Camacho 2610, Sky Lobby Torre B, Colonia Valle de los Pinos, Tlalnepantla, State of Mexico, 54040, Mexico, with Federal Taxpayer Registration number GNM1111223L9.
2. Purpose of the Agreement. These terms govern the provision of inReach communications services for personal use, in accordance with the Service Plan contracted by the consumer, as set forth in Section 1 (inReach Personal Service Plans) of the Service Terms.
3. Quality Parameters. Garmin Mexico shall provide the inReach Services in accordance with the quality indices and parameters established by the Telecommunications Regulatory Commission ("CRT"), or, as applicable, in accordance with those implicitly offered or contracted by the consumer, which may not be lower than those established by the CRT.
4. Exclusive Provider Liability. Garmin Mexico is solely responsible to the consumer for the provision of the Service Plan. In no event shall Garmin Mexico's liability, in its capacity as provider, be transferred to the consumer or to a third party that is not a party to this agreement, except in the cases set forth in the liability disclaimers contained in Sections 1.4, 2.4, 3, and 4 of the Service Terms. The aforementioned disclaimer provisions shall not be applicable to the extent that they exclude or contravene Garmin Mexico's obligations under the LMTR, the LFPC, NOM-184, and other applicable provisions, or limit Garmin Mexico's obligation to comply with applicable benefits under the LFPC. The foregoing is without prejudice to Garmin Mexico's right to exercise recourse against third parties in accordance with applicable provisions.
5. Telecommunications Terminal Equipment. The inReach Products are telecommunications terminal equipment that the consumer acquires directly through purchase. Garmin Mexico does not provide the inReach Products to the consumer under a lease or loan-for-use arrangement for the provision of the inReach Services. The consumer is the owner of their inReach Product from the time of acquisition. The applicable warranty for the inReach Product is governed by the terms provided at the time of purchase.
6. Modifications to Terms and Conditions. Without prejudice to the provisions of the introductory section of the Service Terms regarding modifications, Garmin Mexico may only unilaterally modify the terms and conditions of contracting for Mexico when such modifications involve price reductions or an increase in the quantity of services that the consumer would receive for the same contracted price. For any other modification, Garmin Mexico shall notify the consumer by email at least 30 (thirty) calendar days before the effective date of any modification (the "Notice Period") and, to the extent required by law, the consumer's express consent shall be obtained. Unless the modification involves additional services, the consumer's continued use of the services for 30 (thirty) calendar days after the expiration of the Notice Period shall constitute acceptance of the modified terms. When a modification introduces new services not contemplated in the current terms, such modification shall only take effect upon the consumer's express consent, which may be given by electronic means. The consumer who does not accept the modifications shall have the right to terminate the agreement without any penalty within 30 (thirty) calendar days from notification of the modification.
7. Grounds for Suspension or Interruption of Service. The provision of the Service Plan may be suspended or interrupted in the following cases: (a) for non-payment by the consumer, in accordance with the conditions of the contracted Service Plan; (b) for misuse of the inReach Services under the terms of Section 1.5 of the Service Terms; (c) due to fortuitous event or force majeure, including failures in the Third-Party Networks, adverse atmospheric conditions, or events beyond the reasonable control of Garmin Mexico described in Section 2.4 of the Terms of Service; (d) for scheduled system maintenance, upon prior notice to the consumer when reasonably possible; or (e) at the request of the consumer pursuant to Section 1.2 of the Terms of Service.
8. Indemnification and Bonus. Without prejudice to the provisions of Section 1.4 of the Service Terms, in the event that the Service Plan is not provided in the manner and terms agreed upon or implied in the advertising, or is not provided for reasons attributable to Garmin Mexico, Garmin Mexico shall indemnify the consumer for the proportional part of the service price or the contracted Service Plan that was not provided and, in addition, as a bonus, at least twenty percent (20%) of the amount corresponding to the period of interruption in the provision of the service. For the indemnification and/or bonus to take effect, the consumer may contact Garmin Mexico at support.garmin.com/es-MX. Garmin Mexico shall apply the compensation by means of a credit on the consumer's next invoice or, where this is not possible, by means of a refund to the payment method originally used, within 30 (thirty) calendar days from verification of the interruption. The foregoing is without prejudice to other rights to which the consumer may be entitled under the LFPC, the LMTR, and other applicable provisions. Where a consumer is entitled to a remedy from Garmin Mexico under the provisions of the LFPC, the consumer shall have the corrective measures stipulated therein.
9. Refund of Improper Charges. Garmin Mexico shall refund any improper charges made to the consumer within 5 (five) business days following the corresponding claim. The consumer may submit their claim through the Support Department available at support.garmin.com/es-MX.
10. Term. The Service Plan is monthly and only requires a commitment of 30 (thirty) calendar days.
11. Cancellation and Early Termination. The consumer may choose for cancellation to take effect immediately or at the end of the then-current subscription term. Cancellation places the inReach device in a "deactivated" state in which it no longer operates with the satellite and, if applicable, with the LTE network. If there is no activity on the Garmin account across all our sites and services for at least 2 years, the account may be deleted. The consumer has the right to terminate the agreement early at any time, through the same means by which the service was contracted, subject to payment for the current month. In the event that Garmin Mexico does not provide the Service Plan in the manner and terms agreed, contracted, or offered, or in accordance with the quality parameters established by the CRT, the consumer shall have the right to demand compliance with such terms or to terminate the agreement early without any liability on the consumer's part, without prejudice to the corresponding bonus or compensation under section 8 of these Mexico Supplemental Terms. The consumer may access streamlined mechanisms for contract cancellation through the Support Department, available at support.garmin.com/es-MX
12. Personal Data Protection. During the provision of the Service Plan, the consumer's personal data shall be processed by Garmin Mexico, in its capacity as data controller, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations, and other applicable legislation. Garmin Mexico hereby makes available to the consumer (and to the data subject) its inReach Privacy Policy, which forms an integral part of these Mexico Supplemental Terms, and the consumer acknowledges having read and accepts the same upon subscribing to the contracted Service Plan. The foregoing is without prejudice to the processing of personal data that Garmin Mexico carries out with respect to the rest of the Service Terms.
13. Non-Applicable Clauses. In compliance with section 5.1.3 of NOM-184, article 90 of the LFPC, and article 186 of the LMTR, with respect to consumers residing in Mexico, any clause in the Service Terms or the Subscription Terms that: (a) allows Garmin Mexico to unilaterally modify the content of the agreement or unilaterally terminate its obligations, except as provided in section 6; (b) exempts Garmin Mexico from its civil liability, except when the consumer breaches the agreement; (c) transfers to the consumer or to a third party that is not a party to the agreement the liability of Garmin Mexico; (d) establishes shorter limitation periods than those established by law; (e) requires compliance with certain formalities for the admissibility of actions brought against Garmin Mexico; (f) requires the consumer to waive the protection of the LMTR, the LFPC, or their rights, or to submit to the jurisdiction of foreign courts; (g) conditions the provision of the service on the acquisition of additional goods or services; or (h) involves unfair, abusive, or discriminatory practices, shall be deemed null and void.
14. Additional Services. Garmin Mexico may not require the consumer to contract additional services as a condition for contracting or continuing the originally contracted Service Plan. The provision of any additional service shall require the consumer's prior express consent. The consumer may cancel additional services at any time without such cancellation implying the suspension or cancellation of the originally contracted services, within a maximum of 5 (five) calendar days from the request.
15. PROFECO Jurisdiction and Dispute Resolution. The Federal Consumer Protection Agency (PROFECO) has administrative jurisdiction to resolve any dispute arising from the interpretation or performance of these Service Terms, the Mexico Supplemental Terms, and the Subscription Terms, to the extent they are applicable to the Service Plan. The CRT is responsible for regulating and supervising the quality of the telecommunications services of the Service Plan, as well as compliance with the administrative provisions it issues. Once a conciliation procedure has been initiated before PROFECO, any authority of Garmin Mexico to interrupt the inReach Services shall be suspended while such procedure is in progress. In any event, the consumer shall not be exempt from its payment obligations for the Service Plan contracted and actually used, unless it is determined to be inadmissible.
16. Minimum User Rights. In compliance with the LMTR, the LFPC, and other applicable provisions, the document containing the minimum rights for telecommunications services is available here. This adhesion contract is registered with PROFECO under registration number 415-2026, dated August 6, 2026. Additionally, the consumer may consult said registration here.
17. Service Life Cycle. The prepaid inReach service is considered "active" from activation, during the term of the contracted plan (subscription plan); upon expiration of said term or exhaustion of the benefits, the service is canceled in accordance with these terms. Garmin shall publish in Spanish, clearly and prior to contracting, the exact periods of validity, suspension, and cancellation, the functionalities available (or not) during suspension, the effects on balances/benefits, and the free mechanisms to check balance, validity, and service status, together with the customer service channels; reactivation after cancellation may require a new contract, applying the rates and conditions in effect at the time. For more information, you may consult the Terms and Conditions for Garmin Subscription Services.
18. Consent. The user's consent shall be required prior to the charging of additional services beyond those originally contracted, as well as the possibility of canceling them at any time without such cancellation implying the suspension or cancellation of the originally contracted Services.